Chinese Mandarin Speaking - Customer service specialist

About the Company

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We prefer Local Thai. This is permanent role.

Responsibilities

• Answer customer's queries via customer calls, emails, chat.
• Resolve customer requests such as checking product availability for a certain point in time, order status, price quotations, account status and outstanding payments, account statements, copies of invoices, or delivery documents.
• Coordinate with other departments such as Order Management, collections dispute, and cash application teams to resolve customer inquiries.
• Process account receivable related to finance functions as required.
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
• Report out daily performance and update all performance logs.

Qualifications

• Good communication skills with good command in English.
• Fluency in Chinese Mandarin speaking; HSK certificate is preferred.
• Good analytical skills and problem-solving.
• Good listening and comprehension abilities.
• Multitasking and ability to coordinate with multiple stakeholders.
• Can do attitude and flexible with scope of works.

Benefits

• Opportunity to work with colleagues across the globe and learning and career development opportunities at every level.
• Virtual-first work environment promoting work-life integration and flexibility.
• Diverse company with 165 nationalities represented.

Additional Information

Candidate Privacy Notice – https://www.hcltech.com/candidate-privacy-notice