Sale coordinator and Customer Service Representative

About the Company

Arxada is a global leader in innovative solutions that protect our world. Our technologies, regulatory know-how, manufacturing and process development help customers safeguard nutrition, health and infrastructure through chemistry and biotechnology that enhance sustainability. With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers.

Arxada is looking for a Customer Services Representative and Sale Coordinator in Ladkeabang, Bangkok. In this role you will deliver excellent customer experiences by engaging with customers, understanding their needs, providing effective solutions, supporting the sales team with timely and accurate product/service information, and ensuring smooth order processing.

Responsibilities

• Support the sales team to reach sales objectives and assist sales managers with sample requests and system-related tasks
• Close monitoring of open orders and end-to-end order processing from receiving enquiry to product delivery to customer ports
• Assist customers with billing and payment issues and follow up on overdue payments in conjunction with finance
• Manage customers mainly in SEA and other APAC countries; interact with customers by phone/email on product/service enquiries
• Coordinate with warehouse, planning and 3PL to ensure stock readiness, prepare shipping schedules and documents, and escalate any risk of delay
• Generate customer orders and relevant sales information into system; ensure delivery of correct products and pricing
• Resolve customer concerns and complaints, provide appropriate resolution within time limits, and follow up to ensure closure
• Provide feedback to management regarding customer satisfaction and responsiveness; involve affiliates for order status when required
• E-file correspondence and documentation in SharePoint and SAP; follow communication procedures, guidelines and policies
• Follow and support company Health, Safety and Environmental rules and take other relevant assignments

Qualifications

• Bachelor's degree in Business or Logistics
• Business fluent in English
• 5–10 years' experience in the chemical or food industry
• Proven customer support experience or experience as a Client Service Representative in the chemical industry
• Familiarity with CRM systems, FDC and Dynamics 365; experience with SAP is an advantage
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication and analytical skills

Additional Information

• Location: Ladkeabang, Bangkok
• Work arrangement: Onsite
• Employment type: Full time
• Arxada is an equal opportunity employer