Senior Global Forwarding Agent

About C.H. Robinson

We're C.H. Robinson, one of the world's largest logistics platforms. We solve logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years.

About the Role

As a Senior Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight. A successful Senior Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process.

We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. Our successful Senior Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

Responsibilities

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network and coach and train others on pricing strategies
• Provide track and trace service to customers and generate shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Build great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, C.H. Robinson offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipment trends and its impact to our processes and operations
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting

Required Qualifications

• High School diploma or GED
• Minimum 3 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in Local language and English (written and verbal)

Preferred Qualifications

• Associate's or bachelor's degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Basic understanding of Quality Management
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

Benefits

• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave