Digital App Operations Manager

About the Company

Minor Hotels is a global hospitality leader with over 600 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over five decades of experience, Minor Hotels has built a global network of hotel and hospitality brands driven by one key philosophy – we don’t need to be the biggest, but we do need to be the best. Perpetually driven by an entrepreneurial spirit, we create better hospitality brands, businesses and partnerships. We do this because hospitality is our calling. We live and breathe it every day, always led by what matters most to our guests, our team members and our partners. Joining Minor Hotels means becoming part of a truly international team, with real opportunities to grow, make an impact, and deliver what people truly want most.

About the Role

Minor Hotels is embarking on one of the most significant digital transformation programmes in its history, spanning a multi-brand portfolio across 50+ countries. As Manager, Digital App Operations, you will be a key delivery partner to the Director of Global App Projects, helping to drive the programme forward across the Guest App, release validation, and property onboarding workstreams. This is a high-visibility, cross-functional role suited to someone who thrives in ambiguity, takes ownership without being asked, and can operate confidently across both business and technology teams.

App Project Delivery

• Coordinate end-to-end delivery of the Minor Hotels guest app across iOS and Android, supporting the Director in planning, tracking, and reporting
• Manage cross-workstream dependencies with GCP, CMS, DAM, Salesforce, and CCH teams, escalating blockers proactively
• Maintain detailed project plans, RAID logs, and status updates for stakeholder reporting
• Liaise with our implementation partner to monitor deliverables against the December 2026 launch timeline

Release Validation

• Act as the business-side validation owner for all new app releases, confirming that features and fixes are functioning as expected prior to go-live
• Coordinate with the QA team to review test outcomes, interpret results, and sign off on release readiness
• Define validation checklists and acceptance criteria for each release scope, working across business and technology stakeholders
• Track and follow up on issues identified during validation, ensuring resolution before release windows

Onboarding & Adoption

• Lead the hotel onboarding programme, coordinating the rollout of the app platform across properties within the Minor Hotels portfolio
• Develop onboarding playbooks, training materials, and communication assets for property teams
• Track onboarding progress by brand and region, identifying and resolving adoption barriers
• Serve as a key point of contact for property stakeholders during the onboarding phase

Qualifications

• 5+ years of experience in digital project management, app operations, or a related field
• Proven track record of managing complex, multi-stakeholder technology programmes
• Background in hospitality, travel, or retail technology is an advantage

Skills & Competencies

• Strong project management skills; PMP, PRINCE2, or Agile certification is a plus
• Experience with release validation and acceptance testing; familiarity with defect tracking tools such as Jira is an advantage
• Comfortable navigating large-scale digital transformation environments with multiple parallel workstreams
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
• High level of personal organisation, attention to detail, and the ability to manage competing priorities
• Proficiency in English required; Thai language is an advantage