Clienteling Manager

About the Role

As a Clienteling Manager for our Luxe division in Bangkok, you will be instrumental in cultivating and nurturing relationships with our most valued clients. Reporting to the Head of Marketing and Retail, you will lead a team of Sales Advisors to deliver personalised experiences that enhance brand loyalty and drive business growth.

Responsibilities

• Drive client relationships by developing and executing a strategy to engage high-value clients and partnering with luxury hotels, concierges, and local businesses to create exclusive acquisition opportunities.
• Lead and coach a team of Sales Advisors: train, motivate and guide them on client communication and relationship-building to achieve clienteling KPIs.
• Leverage CRM and client data: work with the CRM team to analyse client behaviour, identify trends and translate insights into personalised outreach plans.
• Orchestrate VIP experiences and in-store events aligned with launches and key brand milestones to drive conversion and engagement.

Qualifications

• Strong understanding of the luxury market and customer centricity with a focus on delivering exceptional service to high-value clients.
• Business acumen with the ability to analyse performance, identify commercial opportunities and make data-driven decisions.
• Proven people development skills: ability to coach, motivate and empower a team to succeed.
• Stakeholder management skills to influence and collaborate effectively with internal teams and external partners.
• Digital acumen and proficiency with CRM systems and digital tools to manage client relationships and analyse data.
• Bachelor's degree.
• Fluency in both Thai and English.

Benefits

• Opportunity to grow beyond your potential with real responsibility from day one.
• An inclusive environment where people from diverse backgrounds and abilities are accepted and can thrive.
• Chance to contribute to brands with societal and environmental causes.

About the Company

L'Oréal is present in 150 markets on five continents and is a global leader in beauty. L'Oréal Luxe is the global leader in luxury beauty and fine fragrance, with a portfolio of aspirational brands and a mission to craft outstanding luxury beauty products and experiences.