Customer Success Manager

About the Company

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 65 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

We’re looking for a proactive Customer Success Manager to help hotels in Thailand grow their online revenue with Exely’s digital tools. You’ll analyze clients’ current setup, website, booking engine, PMS, OTA presence, identify growth opportunities, and build clear recommendations to boost efficiency and profit. Through regular calls and on-site meetings, you’ll guide hoteliers in implementing solutions that drive measurable results.

Main KPIs

• revenue growth, at least 15 in-person meetings per month, and the number of successfully implemented recommendations.

Requirements

• Excellent communication and objection-handling skills; comfortable with calls and visits.
• Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya.
• Native in Thai, advanced English.
• Experience in active sales or customer success is a plus.
• Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
• CRM proficiency and a strong customer-oriented mindset required.
• At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines.
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage.
• Knowledge of revenue structure of hoteliers would be a great advantage.
• Strong communication skills, both written and verbal Thai and English.
• Very proactive, able to build strong relationships with clients.
• Strong analytical skills.
• Comfortable with CRM and computer software (Excel, Power BI).
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Hiring Process

• HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.

Possible Career Path

• Business Development Manager or Account Manager.

Benefits

• Competitive salary based on your experience.
• Commissions based on KPI.
• It's remote full time job with working hours 09AM-6PM (timezone where you are located in).
• Laptop, headset and mobile phone for work.
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings.
• The start-up environment is fast-paced and constantly growing, with full support from our established international team.
• The company covers business trips around Thailand.
• Network activities with colleagues from around the world.
• Online & Offline camps, workshops and gatherings.