Business Consulting - Service Design (Manager)

Role Overview

The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.

Key Responsibilities

• Provide operational support / service design for digital products and platforms
• Analyze and triage product issues, defects, and enhancement requests
• Coordinate with Engineering, QA, and IT teams for issue resolution
• Support release activities, UAT, and post-release monitoring
• Maintain product documentation, FAQs, and support knowledge base
• Track incidents, defects, and service requests through ticketing tools
• Prepare product performance and issue reports for stakeholders

Qualifications & Skills

• Bachelor’s degree in IT, Engineering, Business, or related fields
• 2–5 years of experience in product, application, or system support
• Basic understanding of SDLC, Agile, and digital product lifecycle
• Strong analytical and communication skills
• Experience with Jira, ServiceNow, or similar tools