Customer Service Operation 2

About the Role

Provide service and help, including building relationship with customers in branch, following the standards to satisfy customers effectively.

Responsibilities

• Provide service, advice, and problem-solving to customers in branch to satisfy customers and achieve organization objectives
• Coordinate with relevant internal and external functions to support the operations of customer service
• Responsible for departmental operations, including payment service counters or gift card distribution to support operations aligned with business plans
• Keep up to date with information related to branch sales promotion activities to provide accurate information to customers
• Prepare and maintain equipment and facilitators around customer service counters to ensure effective operations
• Submit income from departmental distribution and ensure accuracy

Qualifications

• Vocational degree or bachelor’s degree in related field
• Minimum of 0-3 years of relevant experience
• Have communication skills, including English skill
• Good and tidy personality; be responsible and patient
• Have problem-solving skills, service mind, and good human relations
• Be able to work in shifts