Sr. Technical Service Specialist

MAIN PURPOSE OF ROLE

Experienced professional individual contributor that works under limited supervision. Applies subject matter knowledge in the area of Medical Device Field Service. Requires capacity to apply skills/knowledge within the context of specific needs or requirements.

MAIN RESPONSIBILITIES

• As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Assesses product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization.

QUALIFICATIONS

Education

Associates Degree (± 13 years)

Experience / Background

Minimum 1 year