Store Operations Associate (Stockman) – 6 Months Contract Renewable

About the Role

As a Store Operations Associate (Stockman), you support Retail Performance & Operations in the boutique. You report to the Store Operations Manager and functionally to the Regional Retail Performance & Operations team. This is a 6-month contract (renewable), onsite. Focus areas: Customer & Care Services, Boutique Maintenance, Stock Management and Process & Internal Control.

Key Responsibilities

• Customer & Care Services — Develop a beyond-client-expectation culture; act as key referent to review aftersales client requests and boutique KPIs; follow up administrative tasks; escalate urgent/complicated client or boutique issues; deliver ad hoc policy and knowledge transfer for the boutique.
• Boutique Maintenance — Support and follow up maintenance requirements and budget; assist in managing ad hoc projects and ensure timelines are met; support events/pop-ups and operations implementation including hardware, security, cleaning and BOH processes.
• Stock Management — Support the Store Operations Manager to manage inventory flows and events with plans considering local market needs (stock deliveries, transfers, inventory results/shrinkage); ensure storage regulations and processes are followed and best practices applied; support supervision of supply needs (materials, tools, uniforms, etc.).
• Process & Internal Control — Provide daily administrative support; ensure boutique operates in accordance with Dior guidelines, Regional Ops and local government policies/procedures (including health & safety); ensure efficient and effective management; perform other ad hoc duties assigned by the Boutique Manager.

Qualifications

• Diploma or university graduate in Business Administration or related discipline
• Able to start in June 2026
• Minimum 2 years of relevant experience in the luxury retail industry
• Detail-minded, well-organized and numerical sensitive
• Self-motivated, proactive, able to work under pressure and meet tight deadlines
• Good analytical, leadership and communication skills
• Fluent in English; any additional language is an advantage
• Proficiency in Microsoft Office, with a focus on Excel

Additional Information

• 6-month contract (renewable)
• Onsite role in boutique