Digital Data Reviewer Team Lead (Mandarin Speaker)

About the Role

Digital Data Reviewer Team Lead (Mandarin Speaker). Provide mentorship, guidance and career development to members of your team and lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.

Responsibilities

• Provide mentorship, guidance and career development to team members
• Lead the team through transition to develop problem solving, critical thinking, analytical and technical capabilities
• Manage a market team and act as cross-functional and global liaison in areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development with global cross-functional teams
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within the market and partner with global and cross-functional teams to develop global solutions
• Develop and deliver support in accordance with the Resilience Plan
• Develop curriculum for new hire and refresher trainings on resilience and deliver trainings in accordance with Resilience Plan and Training Plan
• Conduct 1:1 coaching sessions with Service Provider Personnel and set aside blockable time for coaching
• Facilitate group coaching sessions to process work and personal challenges and strengthen team cohesion

Qualifications

• BA/BS degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience
• Credentialed/licensed mental health expert with relevant clinical experience in the delivery of empirically supported resiliency-based interventions
• 3+ years of post-graduate clinical experience delivering both 1:1 and group coaching sessions across the mental health spectrum, including issues related to employment
• Ability to establish therapeutic alliances and build rapport with a diverse patient population

Skills

• Mandarin speaker
• Team leadership and people management
• Quantitative analysis and strategy development
• Training and curriculum development for resilience programs
• Coaching and group facilitation