High Jewellery Manager

About the Role

In this role, you will drive the High-End (HE) strategy in the Thailand market, overseeing its development and ensuring achievement of business targets. You will act as the HE expert and representative for the market, providing strategic leadership to elevate the HE business and clientele, expand local HE networks, support HE sales transactions and events, and empower the HE sales force.

Responsibilities

• High-End Strategy & Sales Planning (25%)
  Formulate and drive HE strategy and objectives aligned with market dynamics and the global vision; collaborate with regional HE Business Planning to develop periodic HE sales plans including forecasting, performance tracking and investment planning with measurable ROI; lead sales forecasting and allocation between event-driven vs recurring business; manage local HE A&P and T&E budgets; conduct market intelligence on competitors, trends and client behaviors.
• Client & Business Development (50%)
  Create activations to strengthen bonds with HE clients; expand HE client base by elevating core clients and recruiting new HE prospects via strategic collaborations; develop external retail partners' HE business; partner with boutique sales staff on tailored client development plans and provide high-level support for complex transactions; consolidate client requests and oversee follow-up and invoicing; own quality and efficient processing of special orders and after-sales support; design and execute high-touch client journeys; manage submission and discount requests in line with guidelines; ensure compliance with global commercial rules across boutiques and HE events.
• Stock Management (10%)
  Define local assortment strategy with regional HE Merchandising & Operations; manage local stock rotation and provide feedback on best sellers, slow movers and cross-market rebalancing.
• Community Development (15%)
  Collaborate with regional HE Product and Community engagement and L&D teams to equip HE sales teams with tools and knowledge; cultivate and expand HE communities across boutiques; empower boutique sales staff to drive HE sales and upgrade prospects.

Qualifications

• Proven track record of 8 years' experience in Thailand luxury industry, specifically managing High Jewellery, High-End Watches, or Jewellery.
• Ability to manage stakeholders at all levels within a complex matrix environment and influence cross-functional teams.
• Strategic thinker, comfortable with ambiguity in a multinational environment; strong analytical and problem-solving skills.
• Entrepreneurial mindset, decisive, detail-oriented and organized; able to lead cross-market and cross-functional discussions.
• Excellent presentation, interpersonal and negotiation skills; client-oriented with high sensitivity to clients' needs.

Additional Information

• Travel required within SEAO and worldwide (up to 20%, subject to annual event calendar).