Sales Associate - Phuket

About the Company

WHY CARTIER? Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

Responsibilities

• Sales Achievement
  Strive to achieve individual and collective sales objectives, through consultative selling and deep product knowledge
  Track individual sales performance regularly, implementing relevant action plans to drive target achievements
  Proactively identify and convert clienteling opportunities by organizing appointments and building comprehensive client profiles
  Collaborate effectively as a team member, supporting colleagues to deliver sales performance and client interactions
  Maximize revenue potential by strategically enhancing each client interaction
  Consistently deliver experience that is beyond satisfactory for all clients
• Client Experience & Engagement
  Extend warm welcome to clients, carefully assess their needs and provide personalized service
  Embody and uphold Maison etiquette to foster client and team relationships
  Serve as a dedicated point of contact for client inquiries, services enquiries, ensuring seamless resolution and client satisfaction
  Manage client information in an accurate and compliant manner; leverage insights to deliver bespoke client journeys
  Develop proactive outreach to drive robust client and prospect engagements
  Participate in client events, reinforcing brand values and to deepen client bonds
• Boutique Operations
  Uphold the highest standards of operational compliance and excellence across all boutique procedures and policies
  Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique
  Provide ad-hoc support to immediate Supervisor on assigned operational tasks/special projects
  Proactive support on the implementation of Visual Merchandising (such as dynamic displays suggestions, POS needs, animations/openings support, lightings optimization, etc.)
  Contribute to Boutique continuous improvement efforts by providing constructive feedback

Qualifications

• Hold a Bachelor’s degree (any field)
• Minimum 2 years of retail experience, preferably in Watches and Jewellery luxury retail
• Self-driven and a fast learner
• Proven track record of sales success, coupled with strong selling skills and an innate sense of service excellence
• Fluent in English and Thai; Proficiency in Mandarin and/or Russian an added advantage
• Strong interpersonal and communication skills, capable of engaging diverse audiences
• Results-oriented, with good time management and multitasking skills
• Embrace a positive, team-oriented mindset, contributing to a supportive boutique culture
• Possess digital proficiency
• Well groomed, with a pleasant and dynamic personality
• Flexibility to work retail hours, and travel as required for training, events, and meetings