Sales Manager/Assistant Sales Manager (Singapore Market)

About the Role

Sales Manager / Assistant Sales Manager (Singapore Market). Onsite, full-time, non-management position based at 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110. Support Sales & Marketing activities, reservations and guest relations with focus on revenue generation and guest loyalty.

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complementaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information into appropriate software when taking guest reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail; answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests