Assistant Spa Manager

About the Role

• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
• Participate as a team player and establishes strong working relationships to deliver positive results.
• Continually seeks to improve performance through individual efforts and with the assistance of others.
• Seeks feedback on performance and focuses on areas of shortfall.
• Maximizes opportunities for self-development.
• Is open to new ideas and is willing to make changes in the job and routine as required.
• Is able to cope under pressure at busy times and responds positively to changes in the workplace.
• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
• Follows standards, policies and procedures.
• Meets required attendance and grooming standards.

Responsibilities

• Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget.
• Contributes to pricing decisions.
• Participates in the planning of departmental goals as they relate to the wider hotel strategy.
• Builds and maintain relationships with internal and external customers.
• Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
• If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
• Maintains the highest level of discretion and privacy during any guest interaction.
• Maintains a soft tone during conversation with colleagues, guests and on the phone.
• Understands and takes into account the global nature of business.
• Works effectively with colleagues from different viewpoints, cultures and countries.