Software Sales Engineer (USTZ)

About the Role

Software Sales Engineer (US Time Zone)
Location: Chiang Mai (hybrid). Term: Full-Time, Permanent. This role combines technical expertise in C#/.NET with sales-focused activities to support prospective and existing customers. The role operates primarily on Chiang Mai night-shift hours (typically ~20:00 start, 9 working hours plus a 1-hour break) to support customers across American and European markets. Flexibility around scheduling is important due to 24/5 coverage and changing shift needs. Commission and incentive opportunities are available. There are growth opportunities toward a Developer Advocate role.

Responsibilities

• Engage with customers via email, live chat, and video calls to understand technical requirements and provide tailored product recommendations.
• Deliver clear, engaging product demonstrations that connect with technical and non-technical stakeholders.
• Provide real-time support via live chat and ticketing: investigate issues, identify bugs or use-case challenges, and escalate to Product Support as needed.
• Use C#/.NET skills to reproduce customer issues, suggest workarounds, and create proofs-of-concept when required.
• Collaborate closely with Sales Specialist, Helpdesk, and Product teams to ensure a seamless customer experience from first contact through onboarding and deal closing.
• Log interactions and technical findings in the support system and communicate insights to improve products and processes.
• Maintain up-to-date product knowledge, industry trends, and competitor offerings.

Qualifications

• Business-fluent or native-level English communication skills.
• Minimum 1–3 years in a technical sales, support, or engineering role.
• Proficiency in C# and .NET development and experience with developer tools, APIs, or software libraries.
• Ability to present clearly and confidently in live meetings and demos.
• Previous experience supporting customers through live chat and ticketing systems.
• Excellent problem-solving skills and ability to translate complex concepts for customers.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Benefits

• Full-time employment with flexibility and focus on efficient delivery and deadlines.
• Review at 3 months with annual appraisal.
• 1–2 months mutual notice period.
• 23 days annual leave (adjusted for local public holidays and regional policies).
• Full salary during sick leave.
• Commission and incentive opportunities and potential career growth into Developer Advocate and technical content/workshop roles.

About the Company

Iron Software is a US company with a main development center in Chiang Mai, Thailand, offering a suite of .NET products (including IronPDF). The company supports millions of users globally and works with customers across industries. The Chiang Mai team is diverse, collaborative, and focused on personal development and company growth.