Business Consulting - UX/UI and CX Designer

Job Summary:

As an UX/UI and CX Designer, you will be responsible for creating user-centered designs that enhance the overall customer experience across our digital platforms. You will collaborate with cross-functional teams to understand user needs, design intuitive interfaces, and ensure a seamless journey for our customers. Your expertise in the telecommunications industry will be essential in delivering solutions that meet both business and user goals.

Key Responsibilities:

• Conduct user research and usability testing to gather insights and understand user needs.
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications.
• Develop user personas and customer journey maps to inform design decisions.
• Collaborate with product managers, developers, and other stakeholders to ensure design feasibility and alignment with business objectives.
• Design and maintain a consistent visual language and design system across all digital touchpoints.
• Analyze user feedback and metrics to iterate on designs and improve user experience.
• Stay up-to-date with industry trends, best practices, and emerging technologies in UX/UI and CX design.

Qualifications:

• Bachelor’s degree in Business Administration, Technology, Engineering, or a related field.
• 3-10 years of experience in UI/UX and CX design, Human-Computer Interaction, preferably in the telecommunications industry.
• Strong portfolio showcasing design projects and process, with a focus on user-centered design.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
• Experience with user research methodologies and usability testing.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.