Department Manager - O2O Operations Transformation

About the Role

Support O2O operations strategy and translate into actionable execution plans. Drive transformation initiatives across process, system, and operations to support business growth. Manage projects from planning to rollout and stabilization while coordinating cross-functional teams to ensure smooth and timely execution and target delivery.

Responsibilities

• Support O2O operations strategy and translate into actionable execution plans
• Drive transformation initiatives across process, system, and operations to support business growth
• Track and monitor KPIs (SLA, productivity, quality) to ensure target delivery
• Identify performance gaps and coordinate improvement actions with stakeholders
• Manage project activities from planning to rollout and stabilization
• Coordinate cross-functional teams to ensure smooth and timely execution
• Monitor risks, issues, and dependencies and escalate when needed

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, Supply Chain, or related field
• 5–8 years of experience in O2O, retail, e-commerce, or operations
• Experience in transformation, performance management, or improvement initiatives
• Strong understanding of retail operations, fulfillment, and O2O processes
• Experience in KPI tracking and performance analysis
• Exposure to process improvement or system implementation projects
• Strong stakeholder coordination and communication skills; ability to influence without authority
• Analytical mindset with ability to translate data into actions and strong presentation skills
• Strong project coordination and execution capability; structured thinking and detail-oriented execution
• Fluent in Thai and English

About the Company

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand