Sr. Manager, Quality & Reliability Engineering

About the Company

WhiteCrow Research are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our service is extended to complement client in-house talent acquisition teams.

About our client

Our client operates in the consumer financial services space, providing flexible financing solutions and supporting consumers and SMBs across their financial journeys. They have a broad ecosystem connecting consumers with small and mid-sized businesses and providers in the health and wellness sector.

Responsibilities

• Lead a global team of Advanced Quality Engineers supporting new product introductions for a Strategic Product Line within the Digital Data Networks (DDN) business unit.
• Own AQE activities from project inception through product launch and introduction.
• Participate in project kick-offs, support internal and customer-specific requirements, drive RPN reductions and analyze SPC data.
• Act as liaison between engineering and plants to ensure robust process capability on all programs.
• Attend project meetings and APQP-driven events with customers and Project/Program Management.
• Document results for program characteristics and ensure internal and external requirements are met, including managing deviations.
• Develop and deliver Control Plans, Capability Studies, part drawings, inspection instructions, Gage R&R, DFMEAs/PFMEAs/AFMEAs for assigned projects.
• Ensure products are Designed for Manufacturing & Assembly (DfMA) and meet internal and customer requirements.
• Define/approve Design Validation Test (DVT) and quality plans and authorize that DVT results meet specifications and customer requirements.
• Participate in early concept and design reviews with Product Development Engineering (PDE) for product, tooling, fixturing and overall quality plans.
• Generate and champion 8-Ds for prototype/process failures, complete Change Control, and identify special characteristics.
• Collaborate with Manufacturing Process Development Engineering (MPDE) to ensure manufacturing process and equipment meet defined quality and capability levels.
• Assemble and submit PPAP packages on time and support Supplier PPAP completion and Final Tool Approval (FTAR) using CTAR.
• Perform Six Sigma capability analysis of new equipment/processes to reduce variation.
• Regularly report to executive management on Global Supplier Quality Program performance and effectiveness.
• Drive organisation performance through coaching, feedback, resource/load management, role clarity, and talent planning.

Qualifications

• Bachelor's or Master’s degree in a technical discipline (Electrical Engineering, Electronics, Mechatronics).
• 10+ years of experience in Quality / Advanced Quality Engineering within global organisations.
• Proven experience managing engineering teams in cross-functional, multi-site global organisations.
• Ability to build strong relationships with senior functional leaders and cross-functional stakeholders.
• Practical experience with Lean, Six Sigma, DFSS, Design for Manufacturability & Assembly (DfMA), Kaizen, 8D, Design of Experiments (DoE), Statistical Process Control (SPC) and Process Capability (CpK) analysis.
• Experience with APQP, PPAP, Control Plans, Gage R&R, DFMEA/PFMEA/AFMEA, CTAR and FTAR processes.
• Comprehensive knowledge of departmental and corporate procedures and systems, e.g., ISO9000, ISO9001, IATF16949.

Skills

• APQP, PPAP and Control Plan development
• SPC, CpK and DoE statistical methods
• DFMEA/PFMEA/AFMEA and Gage R&R
• Supplier quality and Final Tool Approval (FTAR) / CTAR processes
• Leadership, coaching and global team management