Industry Client Solutions Manager - Thailand

About the Team

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Act as a consultant to global brand clients and internal stakeholders: provide product adoption, strategy and optimizations to link marketing objectives to business goals.
• Keep up to date with product developments, market landscape, vertical movements and competitor activities to advise clients, agencies and internal teams.
• Build Test & Learn plans using Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions.
• Drive and facilitate adoption of Pixels, Mobile Measurement Partners (MMPs), and TikTok Shop where applicable; support setup and troubleshooting.
• Create narratives, workshops and regular business reviews to educate and upskill clients.
• Establish TikTok's value within brand media mix and long-term communication strategy.
• Manage and grow post-sale relationships with brands and agency teams to steer account growth and success.
• Sense-check and challenge media plans, perform campaign setup checks, monitor performance and provide optimization suggestions.
• Own conversations around Always On content and performance objectives to support Brand Partnerships revenue attainment.
• Gather, analyze and present data with insights and actionable next steps for post-campaign reporting or account audits.
• Prioritize tasks by urgency and impact in alignment with Brand Partnerships Managers.
• Build trusting relationships with internal teams and external clients/agencies, push product adoption and programs, participate in account and opportunity planning, and track revenue impact.
• Share client, market and vertical learnings across teams via case studies or ad hoc sharing.

Qualifications

• Experience in global account management/client services roles in digital marketing, with demonstrated knowledge of digital media platforms, advertising KPIs and cross-vertical knowledge.
• Good understanding of digital media and marketing landscape and solid understanding of media metrics and their implications.
• Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
• Proficient in Thinkcell/Excel, dashboarding or similar skillsets; detail oriented, analytical and creative problem solver.
• Excellent English communication and presentation skills to country C-levels from brands.

• Experience with performance marketing, CPAS/Shopping Ads/Retail Media.
• Experience with 3rd party ads measurement verification partners (IAS, DV, MOAT).
• Experience with Mobile Measurement Partners and Pixel setup and troubleshooting.
• Experience building strategic programs to drive education and product adoption and diagnosing brand requests with partnership and product operation teams.
• Specialized vertical knowledge in Beauty, FMCG or EL industries is a plus.
• Experience in in-house brand marketing, advertising agency or platform client solutions preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.