[FREELANCER] Account Management

About the Role

The Senior Executive, Account Management at AnyMind Thailand is a pivotal role focused on driving success for direct clients in the dynamic D2C E-commerce and digital marketing landscape. You will cultivate and nurture robust, long-term client relationships, acting as their primary point of contact and trusted advisor. This position is instrumental in collaborating within a dynamic multinational team to provide strategic guidance, ensure campaign excellence, and proactively identify upselling opportunities to drive client growth and satisfaction.

What You'll Do

• Develop and maintain robust, long-term client relationships, serving as their primary point of contact and trusted advisor.
• Provide strategic guidance to clients on marketing and advertising initiatives, ensuring successful brand development.
• Identify opportunities to expand client accounts through upselling and cross-selling, driving revenue growth.
• Be able to upselling once client's expectation is understood and a business area to grow up is identified.
• Oversee project timelines and deliverables, effectively managing project progress.
• Plan project timelines for assigned digital marketing campaigns.
• Understand each project requirement and execute for optimal business results.
• Create and execute comprehensive project schedules based on team assessments.
• Monitor campaign performance and client satisfaction, proactively addressing challenges and implementing solutions.
• Monitor campaign performance, look out for potential problems, work on solutions to prevent, and stand by to resolve problems (sometimes during weekend).
• Prepare and deliver regular performance reports and insights to clients, highlighting achievements and recommending optimization strategies.
• Consolidate and customize reports according to client's requirement with key findings and meaningful recommendations.
• Collaborate closely with cross-functional teams to achieve client objectives.
• Liaise with relevant departments to acquire support for growing client's business and fulfil contract compliances.
• Acquiring relevant data and insights for evaluating account's performance and setting digital marketing direction.
• Coordinate with 3rd parties to fulfill contract compliance.

Who You Are

Must have

• Over 3 years of working experience as Account Executive, Account Management, or a related field.
• Experience in the digital marketing agency industry (especially Media and Influencer Marketing).
• Good command of English and Thai.
• Must have knowledge of AI adaptation in the job.
• Have excellent knowledge of influencer marketing and media knowledge.

Nice to Have

• Bachelor's Degree.
• Exceptional communication and presentation skills with the ability to effectively interact with clients at all levels.
• Analytical Thinking and Problem Solving Skill.

Benefits

• Advanced AI Tools For All Positions!!
• Creative office at Emporium (located at BTS Phrom Phong)
• Work hard, play harder office
• Competitive Salary
• Performance Review ( 2 times per year )
• Performance Bonus ( 1 time per year from 0.5-month to 3-month salary amount )
• Annual Paid Leave
• Compassionate Leave
• Health Insurance
• Social Security
• Discount for Fitness Gym at EmQuartier
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• Work in professional and dynamic environment
• Good chance to explore new trends in a digital market
• Opportunity to learn most advanced advertising technology platform