Specialist, Global Process Owner

Responsibilities

• Act as the bridge between Business and IT to ensure business requirements are translated into effective system and process solutions.
• Support the design, standardization, and continuous improvement of business processes across operations.
• Ensure successful implementation, adoption, and sustainability of ERP/MES-enabled business processes.
• Drive operational efficiency, process compliance, and data quality through optimized business processes and system utilization.

Key duties

• Gather, analyse, and document business requirements, processes, and workflows from stakeholders.
• Translate business requirements into functional requirements for IT and implementation teams.
• Support process design, process mapping, and standardization initiatives.
• Participate in system implementation projects and ensure business requirements are met throughout the project lifecycle.
• Coordinate and execute SIT, UAT, data validation, and business readiness activities.
• Facilitate stakeholder alignment and collaborate with cross-functional teams to deliver business solutions.
• Develop training materials and conduct key user training to support process adoption.
• Provide post-go-live support, resolve process/system issues, and collect enhancement requests.
• Monitor process performance, identify improvement opportunities, and recommend business or system enhancements.

Qualifications

• Bachelor’s degree in engineering / industrial engineering / science or equivalent experience with at least 3 years of project management.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Ability to multitask, resolve issues, and share knowledge.
• IT literate in MS Office, Project, Visio, Jira, Confluence etc.
• Strong communication and writing skills in Thai and English.
• Ability to train and share knowledge, skills, and attitudes with end users
• Experienced with ERP and/ or MES systems (AX/ SAP (PP or QM module) is an advantage)
• Understanding of jewellery operations is a plus.

Competencies Preferred

• Solid understanding of manufacturing processes.
• Strong communication and stakeholder management skills.
• Excellent interpersonal skills; resourceful and adaptable.
• Team-oriented; able to work under pressure and learn quickly.
• Self-motivated with excellent planning, organizing, problem-solving, analytical, and conceptual thinking skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Strong problem-solving skills and adaptability to change.
• Highly organized with attention to detail and ability to multitask.
• Ability to collaborate effectively with cross-functional stakeholders and subject matter experts.