Operations Manager

Responsibilities

• Training & Capability Building: Develop training materials, SOPs, work instructions, and assessment tools for pickers and riders; align with Operations Training teams to standardize training content and delivery methods; conduct training, certification, and testing to ensure pickers and riders perform according to defined processes and service standards; monitor training effectiveness and refresh training programs when process changes occur; support onboarding readiness for new stores, new hires, and new process rollouts.
• Storage Area & Equipment Readiness: Prepare and ensure operational areas, storage zones, and equipment are ready for daily operations; coordinate with relevant teams to ensure all operational tools and equipment meet required standards before launch or go-live; conduct readiness checks and audits for new branches or newly implemented processes.
• Recruitment & Manpower Readiness: Align with HR Operations to support recruitment of pickers and riders in line with service requirements; monitor staffing levels and identify manpower gaps to ensure sufficient operational capacity; forecast readiness requirements based on demand trends, business growth, and seasonal peaks.

Qualifications

• Bachelor’s degree in Business, HR, Operations, Logistics, or related fields
• 4–7+ years of experience in training, operations readiness, field operations, or workforce planning
• Experience in frontline operations training and SOP deployment
• Strong coordination and execution skills
• Able to work closely with HR, Training, Store Operations, and Logistics teams
• Experience in retail, e-commerce, quick commerce, or logistics is preferred