Account Manager

About the Company

TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the Role

TMS Global is seeking a highly skilled and motivated Account Manager to join our client team in Bangkok, Thailand on a permanent, full-time basis. This is a hybrid role requiring an on-site presence with our client at least 3 days per week. You will be responsible for the operational management of campaigns, projects, and jobs, ensuring successful execution of deliverables for our Display contract(s). You will provide operational support to clients, lead and support your team, and play a key role in the retention, development, and compliance of assigned contracts.

Responsibilities

• Manage operational financial performance for campaigns, projects, and jobs; drive cost-efficiency and identify Gainshare opportunities.
• Ensure contractual commercial obligations are met and maintain contract compliance, best practices, and service execution.
• Assign work to Production Support, ensuring compliance and operational management.
• Provide technical and operational support to client stakeholders and ensure vendors understand and meet client requirements within service level parameters.
• Support the implementation of new service lines into assigned accounts.
• Ensure data accuracy and support internal and external management information needs.
• Identify and create innovative solutions and opportunities within assigned contracts and work with the Client Services Director to present proposals to enhance and develop TMS offerings.

Qualifications

• Proven experience in Print and Display environments and strong technical understanding of Print and Display categories.
• Expertise in print management strategies, planning, budget and cost management.
• Comprehensive understanding of design to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting and experience managing multi-campaign/multi-job projects with multiple service line elements.
• Ability to develop and execute alternative solutions and drive cost-efficiency.
• Fluency in Thai and English is required to liaise effectively with clients and colleagues.

Additional Information

• Location: Bangkok, Thailand. Permanent, full-time role. Hybrid: minimum 3 days per week on-site.
• Opportunity to join a supportive global team and may involve engagement with colleagues from International Paper and DS Smith sites or offices.