Supervisor -Customs Brokerage

About the Company

We take care of our employees, and they take care of our customers! Become a member of a global community. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of 350+ locations across six continents. Expeditors provides customized solutions and integrated information systems for international trade and global supply chain management.

Responsibilities

• Supervise and develop staff handling customs brokerage services to ensure professional and timely processing.
• Ensure staff strictly follow company policies, procedures and Customs Department regulations for shipment handling and customs formalities.
• Maintain and control an up-to-date procedures manual detailing processing requirements for each entry.
• Ensure customs declarations to the Customs Department are complete and accurate.
• Monitor and evaluate the E-Paperless system to ensure it is maintained per Customs Department requirements and that team can operate it.
• Monitor and track customs clearance performance to meet company standards, KPIs and customer requirements.
• Coordinate with pricing, sales and account management teams for bidding, transitions and rate inquiries; review and ensure competitive and accurate pricing.
• Keep all concerned parties updated on news from the Customs Department or other relevant parties.
• Monitor subcontractors and service providers to ensure their performance meets company standards and customer requirements.
• Handle customer issues regarding formalities and clearance, ensure team can respond to phone inquiries with relevant information.
• Respond to complaints, deliver effective solutions and identify opportunities to improve performance.
• Be flexible to take additional assignments to support company needs.

Qualifications

• University graduate in any field.
• At least 2 years experience at supervisory level and 5 years solid experience in customs brokerage for air or sea freight logistics.
• Well-versed in and able to operate Customs E-Paperless system.
• Knowledge of customs formalities/clearance, cargo handling processes and customs regulations.
• Computer literacy and good Thai & English typing skills.
• Good communication in English.
• Pegel coordination, problem solving, negotiation skills and high accuracy.
• Ability to work independently with minimal supervision.
• Certified Customs Specialist and/or Licensed Customs Broker is preferable.

Benefits

• Paid vacation, holiday and sick time.
• Health Plan: Medical.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program bonus.