Senior Technical Product Manager (Internal Tools)

About the Role

As a Senior Technical Product Manager for the Care Internal Tools at EarnIn, you will directly help bring our mission to life by transforming the customer support experience, which is critical for the growth and financial health of our community. This pivotal role is responsible for the holistic strategy of the support ecosystem—scaling the in-house care platform and modernizing essential internal tools. A major focus is the strategic implementation of AI/LLMs to achieve aggressive automation targets, to 10X the efficiency of our agents, and to ensure the delivery of a world-class, scalable, and secure customer care product.

This position will be a hybrid role based at our Bangkok office as part of our expanding site locations. Our salary ranges are determined by role, level, and location.

Responsibilities

• Maintain a constant pulse on our community members to understand their needs and the problems they face in solving those needs
• Create tight feedback loops with our community members and create a deep understanding of Product Issues and the path to resolution
• Raise the bar for design quality and user experience to make the experience of using Earnin delightful and engaging for our community members
• Lead a cross-functional team of engineers, designers, researchers, and data analysts to build and scale products that make the most impact on our community members
• Define OKRs and set stretch goals for your product and team
• Establish, monitor, and analyze metrics to track progress toward product goals
• Leverage user research and data analysis to identify and prioritize new product opportunities for your roadmap
• Design, develop, and execute features and experiments to iterate your way to the product’s success rapidly
• Communicate the product vision, roadmap, and results to your product team, stakeholders, including the executive team, and community members
• Collaborate with key stakeholders across marketing, risk, customer support, finance, and legal to ship sustainable and compliant products

Qualifications

• 4+ years of product management at a consumer technology product company
• Strong product/design sense developed by shipping delightful and innovative products
• Strong analytical skills in leveraging data to drive product decisions and improve metrics
• Deep user empathy and experience in building products based on user needs
• Excellent written and verbal communication skills
• Experience with a culture of rapid experimentation to accelerate learning and iteration
• Ability to influence and build alignment between different teams and functions to execute your roadmap and deliver against goals successfully
• Ability to get the job done in a highly constrained space, even if that means rolling up your sleeves for your team
• Ability to think outside the box to solve complex problems with creative and radical ideas
• Prior experience working on web technologies

Benefits

• Hybrid setup with flexibility
• 80m THB/year International health insurance (IPD/OPD/Dental/Optical)
• Working with international teams and potential opportunity for travel to our Mountain View HQ
• Flexible annual learning budget
• Home office setup allowance
• Phone, internet, and transportation allowance