Manager-Data Solutions

Overview

Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more. Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move.

Job Purpose

Integral role within the Minor Foods CRM & Customer Analytics Team (Corporate Marketing), whose function is:

• Responsible for the Minor Food’s 1st party data management.
• Align data initiatives with business goals such as personalization, customer retention, and operational efficiency.
• Own the data product lifecycle — from ideation and requirement gathering to design, delivery, and iteration.
• Define and manage data SLAs (accuracy, freshness, latency) and perform data validation.
• Conduct customer data analysis to uncover insights that drive business strategies, segmentation, and personalization efforts.
• Translate business questions into clear data requirements and technical specifications.
• Collaborate with Product Owners, Data Engineering, and Data Architecture teams to implement validation, monitoring, and governance frameworks.
• Partner with Legal and Security teams to ensure compliance with data-privacy regulations (GDPR, PDPA, etc.).

Main Responsibilities

• Define and maintain the Minor Food customer data dictionary to standardize business definitions and metrics.
• Oversee data model design and documentation, maintaining consistency across systems.
• Ensure accuracy, freshness, and usability of data for analytics and campaign activation.
• Work cross-functionally to ensure smooth data pipelines and integrations with POS, loyalty, and marketing systems.
• Monitor data quality, resolve issues proactively, and continuously improve data operations.
• Leverage customer data to perform analytical deep-dives, identify behavioral patterns, and support targeted marketing and retention strategies.
• Collaborate with brands, data team and other related parties to understand the business requirement, ensure the correctness of data source.
• Proven success delivering high quality user experiences in a fast-paced, agile environment.
• Experience orchestrating end-to-end functionality in an enterprise environment where different teams own different systems is a big plus.
• Ability to apply strategic frameworks to evaluate concepts and to make well-thought through decisions on the problems to invest time and resources against.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or Software Engineering.
• 8+ years in data product, analytics, or data management roles.
• Proficiency in SQL and Excel, Strong at transforming data models into meaningful insights and designing data collection structures to enhance reporting and analytics.
• Experience defining data SLAs, managing data dictionaries, and coordinating with data engineering teams.
• Excellent stakeholder management and communication skills; able to bridge business and technical teams.
• Knowledge of data governance, privacy, and compliance frameworks (GDPR, PDPA).
• Familiarity with BI tools (Power BI, Tableau) and marketing automation platforms.
• Certification in Product Ownership (CSPO) or data management is a plus

Meet Minor International

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at:
🔗 Minor Hotels Career
🔗 Minor Food Career
🔗 Minor Lifestyle Career
🔗 Minor & MINT Shared Service Career

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.