Customer Service

About the Company

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

Responsibilities

• Provide professional customer service support.
• Answer customer chats on 3 marketplaces (Shopee and Lazada)
• Works on the weekend and helps on mega campaigns (double digit 9.9, 10.10 etc.)
• Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.

Required Skills

• Customer Service
• Customer Relation
• Good communication skill
• Has experience in working with customer support and is customer-oriented.
• Has a solid knowledge of the beauty industry is a plus
• Has experience in working in e-commerce or has a personal store in e-commerce is a plus.