Team Manager

About the Company

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a client centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals, and develop and grow the talent within your team. You are an ambassador of the brand, promoting our Values and Amplifiers.

Responsibilities

• Team Management and Development: Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example; work on the shop floor supporting and coaching the team to ensure a consistent client experience; provide regular feedback and conduct performance conversations; participate in attracting, recruiting, and onboarding a high performing team; manage the employee lifecycle both online and offline; partner with Store Manager and HR on employee relations; monitor adherence to company policies; support opening and closing of the store as Manager on duty; lead store morning briefings; develop cross-category selling across floors.
• Client Service and Development: Lead and inspire execution of a superior client experience with a hospitality mindset; develop client engagement to build long lasting relationships; fully utilize clienteling tools to activate, retain and grow client base; lead clienteling activities to reach KPIs; actively sell and role model the selling ceremony; manage customer flow and resolve customer issues to delight and retain clients.
• Product and Business Development: Monitor performance of assigned categories and propose action plans to reach targets; partner with Store Manager and Merchandising to provide feedback on products and stock; work with Visual Merchandising to maximize category potential while maintaining image and guidelines; partner with Training to ensure Client Advisors develop product knowledge and market awareness; utilize digital platforms to support store and online product sales.

Qualifications

• Minimum of 3-4 years of sales management experience in retail, luxury retail, or service-related industry, preferably with a proven track record in luxury fashion
• Experience in people management with a team of 6 – 7 a strong plus
• Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations
• Independent individual with strong decision-making skills
• Passionate in growing a career within the luxury fashion industry
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays