Senior Manager, Business Operations (Bangkok Based, Relocation Provided)

About the Company

At Agoda, we bridge the world through travel. Founded in 2005 and now part of Booking Holdings, Agoda connects people to destinations and experiences across millions of hotels, flights, and experiences worldwide. Data and technology are at the heart of the company.

About the Department

The PCRC (Payments, Credit & Receivables Collections) Department within Agoda Finance manages the end-to-end collections cycle including billing and invoicing, payment mapping, credit management, collections follow-ups, cash application, and account reconciliations. The team collaborates with Finance, Billing, Operations, Customer Service, Supply, product and tech teams to resolve discrepancies, support partners, and drive automation and process improvements to support strong working-capital management.

About the Role

As Manager / Senior Manager, Business Operations you will oversee PCRC business operations, manage BAU activities with high process accuracy, coach and develop a team of officers/analysts, and partner with internal and external stakeholders to resolve billing, payment and collection issues. The role supports AR health monitoring, drives initiatives to reduce overdue balances, and contributes to SOP and system enhancements. Location: Bangkok based, relocation provided. Onsite role.

Responsibilities

• Oversee day-to-day PCRC operations and ensure timely follow-up and resolution of outstanding accounts.
• Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and convert findings into actionable insights.
• Drive initiatives to automate manual workflows and optimize processes for scale, collaborating with product and tech teams.
• Partner with internal and external stakeholders to resolve issues, establish governance forums, and escalate critical matters with recommended actions.
• Lead, mentor and develop officers/analysts; run 1:1s, team meetings and training to reinforce standards and improve performance against KPIs/OKRs.
• Prepare regular reports on performance, aging, dispute trends and key risk areas; support audits and maintain documentation and internal controls.
• Support updates to SOPs and workflows, maintain compliance with company policies and applicable financial regulations.

Qualifications

• 8+ years of experience in business operations within a global organization, including 5+ years in a leadership role; experience across multiple geographies is a plus.
• Strong leadership and people-management skills with ability to set targets and drive team performance.
• Strong analytical skills with high attention to detail and ability to prioritize multiple workstreams in a fast-paced, high-volume environment.
• Solid understanding of payment operations, banking/credit processes, and accounting principles.
• Strong communication and stakeholder-management skills.
• Lean Six Sigma or related certification is an advantage.

Preferred Qualifications

• Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables environments.