Senior Service Manager

About the Role

As a Service Manager for the Global Mobile Project (AZ Pocket) at Allianz Technology, you will oversee delivery and management of mobile services that support partner projects, ensure alignment with business objectives and user needs, coordinate cross-functional teams, manage service performance, and drive continuous improvement and AI-enabled innovation.

Responsibilities

• Oversee delivery and management of mobile services for the Global Mobile Project (AZ Pocket), ensuring alignment with business objectives and user needs.
• Coordinate with cross-functional teams to ensure seamless integration and delivery of services.
• Monitor and evaluate service performance and make data-driven decisions to optimize user experience and business value.
• Implement service improvement initiatives and drive continuous improvement and innovation.
• Utilize AI-driven tools and methodologies to enhance service delivery and operations, and integrate AI capabilities into service management processes.
• Develop and maintain service documentation, policies, and procedures.
• Manage stakeholder relationships, ensuring clear communication and alignment on service goals.
• Provide guidance and mentorship to junior service managers and foster a culture of continuous improvement.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
• Proven experience as a Service Manager or similar role, with a focus on mobile projects.
• Strong understanding of service management principles and best practices.
• Experience with mobile development frameworks and technologies.
• Excellent communication and leadership skills, with the ability to engage and motivate cross-functional teams.
• Strong analytical skills and the ability to make data-driven decisions.
• Basic knowledge of AI technologies, principles, and practical use, and experience integrating AI algorithms/models to enhance service delivery and decision-making.
• Familiarity with tools like JIRA and Confluence and practical knowledge of AI-powered service management tools.

Benefits

• Hybrid work model.
• Compensation package including company bonus scheme, pension, employee shares program, and employee discounts (details vary by location).
• Career development, digital learning programs, and international career mobility.
• Flexible working, health and wellbeing offers including healthcare and parental leave benefits.
• Work from home allowance.
• Comprehensive health insurance that may extend to family members.
• Premium gym membership and on-site playroom and activities.

About the Company

Allianz Technology, headquartered in Munich, is Allianz's global IT service provider delivering IT solutions to drive the group's digitalization. With more than 11,000 employees in over 20 countries, Allianz Technology runs, optimizes, transforms, and innovates infrastructure, applications, and services across the organization.

Additional Information

• Allianz Technology is an equal opportunity employer committed to fostering an inclusive work environment for people of diverse identities, backgrounds and abilities.