Senior Sales Associate

About the Company

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

About the Role

As an Ambassador of the Maison, Senior Sales Associate is responsible for creating and elevating unique and seamless experience at every stage of a client journey. You will develop and nurture meaningful connections with clients, building a loyal community that naturally contributes to the success of both individual and boutique objectives. Lead by example, you will also embody and champion Cartier values through proactive team collaboration, in-depth product and selling knowledge as well as operational excellence.

Responsibilities

• Strive to achieve individual and collective sales objectives through consultative selling and deep product knowledge; track performance and implement action plans to meet targets.
• Proactively identify and convert clienteling opportunities by organizing appointments, building comprehensive client profiles and maximizing revenue potential from each client interaction.
• Collaborate effectively with the team to support colleagues, deliver outstanding client interactions and consistently exceed client experience expectations.
• Manage high-end business on the floor, provide exceptional client service and support boutique management in daily operations, team guidance and presentation standards.
• Welcome clients, assess needs, provide personalized service, uphold Maison etiquette and serve as a dedicated point of contact for client inquiries and service resolution.
• Manage client information accurately and compliantly, leverage insights for bespoke client journeys and participate in client events to deepen engagement.
• Uphold operational compliance across boutique procedures, ensure accurate stock management, participate in inventory processes and maintain impeccable boutique presentation.
• Provide ad-hoc support to supervisors on operational tasks and special projects; proactively support Visual Merchandising implementation and contribute constructive feedback for continuous improvement.
• Support floor leadership when management is absent: manage opening/closing procedures and queue management; ensure adherence to safety, security, product handling, inventory and cash management; act as the primary operational contact for immediate needs and problem-solving.

Qualifications

• Minimum Bachelor degree (any field).
• Minimum 5 years of retail experience, preferably in Watches & Jewellery luxury retail.
• Good leadership skills and a strong team player; highly motivated, fast learner, result-oriented and proactive.
• Client service mindset and digital proficiency.
• Great communication and presentation skills.
• Excellent command of English and Thai; proficiency in Chinese or Russian is a plus.
• Well groomed, with a pleasant and dynamic personality.