(Native Finnish) Customer Support Consultant (Future Openings, remotely)

About the Company

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we're expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Responsibilities

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices and maintain deep understanding of client solutions to meet KPI
• Communicate with developers and cross-functional specialists

Qualifications

• Native Finnish and good English communication skills (at B2 level or higher)
• 6+ months of experience in customer support role
• CRM systems expertise
• Strong analytical thinking and research skills; positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• Will be a great plus: experience in technical support

Benefits

• Provide services during flexible hours
• Opportunity to cooperate fully remotely
• Inclusive international environment; compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time and an internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development and a culture built on trust, with no time-tracking requirements

Additional Information

• Benefits and conditions may vary depending on the terms of your engagement; some benefits typically apply to employees while independent contractors may not be eligible for all of them
• Final terms will be clearly defined in your agreement if selected
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice