Customer Service Officer

About the Company

DHL Supply Chain

Responsibilities

• Manage daily import and export operations.
• Coordinate with external suppliers, freight forwarders, customers and internal departments such as shipping coordinator (customs) and warehouse teams.
• Track and monitor shipment status updates to relevant departments.
• Verify and organize documents (invoice, packing list, Bill of Lading, Air Waybill, BOI-related documentation etc.), scan and archive on shared drive.
• Troubleshoot and resolve issues related to import and export operations.
• Maintain proper filing and documentation systems for import–export and logistics records.
• Compile data for daily, weekly and monthly reports.
• Perform any additional duties related to the role as assigned.

Qualifications

• Good command of spoken and written Thai, English and Chinese (Mandarin).
• Proficiency in using MS Office and Chinese Word Processing.
• Careful, detail-minded with a strong sense of responsibility.
• Positive working attitude; well-organized, stable and willing to learn.
• Proactive problem solver with flexibility and adaptability.