Food Service Manager

Key Responsibilities

• Manage day-to-day food service operations and ensure compliance with Sodexo standards.
• Lead, coach, and develop site teams, including recruitment, training, performance management, and employee engagement.
• Ensure full compliance with Food Safety, HACCP, hygiene, and health & safety requirements.
• Partner with Head Chefs on menu planning, food presentation, and continuous improvement initiatives.
• Manage budgets, cost control, inventory, purchasing, and overall P&L performance.
• Build and maintain strong relationships with clients, proactively manage customer feedback, and support client retention.
• Prepare operational and financial reports and provide regular business updates to management.
• Drive innovation, operational efficiency, and continuous improvement across the site.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business Administration, or a related field.
• Minimum 5 years of experience in Food Service, Catering, Hospitality, Restaurant, or Retail Food Operations, with at least 2 years in a management role.
• Strong leadership, people management, and team development skills.
• Proven experience in budget management, cost control, and P&L responsibility.
• Solid knowledge of HACCP, Food Safety, and quality standards.
• Strong client management and customer service mindset.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent command of Thai & English, both written and spoken, with the ability to communicate effectively with international clients and stakeholders.
• Strong communication, problem-solving, and stakeholder management skills.