EUC Support

About the Role

TECEZE — EUC Support. Mode: Full Time, Onsite.

Responsibilities

• Provide Level 1 and Level 2 support for end-user devices and applications.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
• Support Windows operating systems and Microsoft 365 applications (Outlook, Teams, OneDrive).
• Manage user accounts, permissions, and access requests through Active Directory.
• Configure and support Outlook, Teams, OneDrive, and other Microsoft applications.
• Diagnose and resolve hardware, software, and network connectivity issues; support mobile devices (smartphones, tablets).
• Perform software installations, upgrades, patch management, and IMAC activities (Install, Move, Add, Change).
• Provide support for video conferencing and meeting room technologies.
• Maintain IT asset inventory and documentation; log, track, and resolve incidents and service requests through ticketing systems.
• Coordinate with vendors and internal teams for issue resolution and ensure compliance with IT security policies and procedures.

Skills

• Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Active Directory; Azure AD (preferred).
• Networking basics (TCP/IP, VPN, SDH, Wi‑Fi troubleshooting).
• ServiceNow / Jira / Remedy; remote support tools; SCCM / Intune (preferred).
• Hardware troubleshooting and desktop & laptop support.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Microsoft certifications are an advantage.
• Experience in corporate desktop support or EUC environments.
• Strong troubleshooting and analytical skills; excellent customer service and communication skills; ability to work independently, manage multiple tasks, and work proactively in a team.