RMA Coordinator

About the Company

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

• Report to Manager to drive RMA with all cross functions from receiving the RMA until ship back to customer and ensure the RMA is closed properly.
• Work closely with internal team on requirements for RMA orders to plan, schedule and complete RMAs.
• Create RMA 8D report in Agile, providing all requested information to FA owner and monitor RMA processing within internal team.
• Update RMA schedule and status in Oracle on target completion date, tracking information for customer and internal communication.
• Schedule RMA sales order in Oracle and communicate with CSP and other related functions to resolve any issues concerning the requirement.
• Update databases and prepare appropriate paperwork.
• Escalate issues to ensure RMAs keep moving forward and do not halt for long periods.
• Act as focal point for ensuring that all RMAs are tracked, providing status updates and following through timely to meet customer expectations and satisfaction.

Qualifications

• Bachelor's Degree in any related field.
• Minimum 5 years of experience in electronic or optical manufacturing environment preferred.
• Strong collaboration with cross functional team.
• Good command in English communication — reading, writing, and speaking.

Additional Information

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.