Customer Service Manager

About the Role

This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance, with the autonomy and resource to manage the centre as though it’s your own business.

Responsibilities

• Manage all on-site operations and take ownership of centre performance.
• Rise to challenges and resolve operational and customer issues.
• Give tours to prospective customers.
• Upsell services to existing customers and drive sales targets.
• Lead and support a small team to deliver world-class customer service so customers become brand ambassadors.
• Ensure the quality of service and the workspace is maintained to company standards.

What We Can Do For You

• Fun, challenging and rewarding career with great induction training and excellent ongoing learning and development.
• Fantastic promotion prospects and generous, achievable incentives with sociable hours.
• Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

Qualifications

• Experience delivering against targets while leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant or any highly customer-focused site is preferred.
• Strong sales and commercial skills with passion, drive, ownership and resilience.
• Commitment to ensuring consistently high standards of customer service and workspace quality.

About IWG

Almost 4,000 tech-enabled, sustainable and inspiring centres worldwide, with 80% of the Fortune 500 among customers and plans to expand to 30,000+ centres. The company is focused on reducing commuting-related carbon emissions and supporting a commitment to be carbon neutral.