Quality System Lead

About the role

This role will be involved in deploying Quality Management System Program at manufacturing site in liaison with the internal and external parties. The role will also be responsible for implementing those standards within site in conjunction with site cross functional team.

Key responsibilities

• Lead overall site Quality Management System: GMP & HACCP, BRC, Thai FDA, Halal, ISO 17025 and all customer & 3rd party audit etc. including leading/ organizing annual/ monthly audit.
• Key contact person with Authorities/ Officer, Regional Quality System, and relevant regional team in regard to Quality System requirement, customer questionnaire and technical data
• Engage and establish relationships with cross-functional leaders toward enhancement of Quality System into plant operations.
• Cascade and implement new Global/ Regional Quality System.
• Establish and deploy Quality System related training and execute at site manufacturing.
• Plan and execute Food Safety Quality Cultural program for the site collaboration with site cross-functional team.
• Lead and deploy Pest Management Program in manufacturing site and 3rd party warehouse.
• Act as contact point for customer complaint co-ordinator by engaging with cross functional departments and manage the professional response to customer.
• Prepares reports, presentations, operational documents, and other communications containing descriptive, analytical, and evaluative content related to Quality System activities subject to review and editing by higher-level staff members.
• Involve in other project/ task assigned by Quality Manager.

Qualifications and skills

• Preferably a minimum of 5 - 7 years leading experience any of these field – Quality System / Food Safety System / Customer Complaint Handling experience in the food and/or pharmaceutical company in a supervisory capacity.
• Good knowledge and understanding of GFSI standard, prerequisite programs and HACCP.
• Preferably a Degree in Food Science/Food Technology/Food Engineering/Microbiology or related disciplines.
• Fluent in Thai and English (business communication level).
• Microsoft office program skill (SAP experience will be advantage).
• Minimum travelling within SEA.
• Excellent interpersonal communication, relationship management.
• Understand, interpret, and apply policies and procedures.
• Learn and effectively utilized specialized knowledge to improve Food Safety standard at site.
• A change agent. Energized by making a difference and comfortable dealing with ambiguity.
• Results focus, service delivery mindset. Must be effective in cross-functional working.
• Gather pertinent facts and data, make thorough analyses, and arrive at sound conclusions.