Floor Manager (Bangkok)

About the Role

Location: JD Sports Icon Siam & JD Sports Siam Center
Reporting to: Store Manager

We’re looking for an energetic, customer-focused, and commercially driven Floor Manager to lead day-to-day shop floor operations at JD Sports Thailand. You’ll play a key role in driving sales performance, delivering exceptional customer experience, and leading a high-performing team on the sales floor.

Benefits

• Career Growth Opportunities — Clear progression pathways within JD Sports Thailand and the wider Southeast Asia business.
• Structured Development — Ongoing retail leadership training, coaching, and operational development programmes.
• Dynamic Retail Environment — Work with globally recognised sports and fashion brands in a fast-moving retail setting.
• Team Culture — Join a passionate and energetic team that thrives on collaboration and performance.
• Competitive Salary & Benefits — Salary package commensurate with experience, including staff discounts and medical benefits.

About the Company

JD Sports Fashion is one of the world’s leading sports fashion retailers, bringing together the most sought-after global brands across footwear, apparel, and accessories. With a growing footprint across Southeast Asia, our team is ambitious, fast-moving, and focused on delivering the best retail experience to customers.

Responsibilities

• Lead and motivate the sales floor team to achieve daily and monthly sales targets.
• Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.
• Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.
• Support recruitment, onboarding, training, and development of store team members.
• Coach and guide team members on sales techniques, product knowledge, and operational procedures.
• Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.
• Handle customer enquiries, feedback, and escalations professionally and efficiently.
• Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.
• Ensure compliance with company policies, operational procedures, and health & safety standards.

Qualifications

• Proven experience in a supervisory or leadership role within a retail environment.
• Strong people management and team leadership skills.
• Commercial mindset with the ability to drive sales performance and operational excellence.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and high-volume retail environment.
• Proficient in basic Microsoft Office applications and retail operational systems.
• Flexible to work retail hours, including weekends and public holidays.
• Experience within sports, fashion, or lifestyle retail industries and exposure to KPI-driven retail environments.
• Experience in coaching and developing large retail teams.

Additional Information

• Build strong understanding of JD Sports operations, service standards, and customer experience expectations.
• Develop leadership capabilities through hands-on retail management experience and structured training programmes.
• Drive store sales performance while maintaining operational excellence.
• Support the development and growth of team members through regular coaching and performance management.
• Contribute to creating a positive, energetic, and customer-focused store culture.