Vacation Consultant (Mandarin-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), conduct Club Presentations for guests and deliver information about AVC’s Club Points Ownership.
• AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.
• Achieve required targets in a professional and honest manner.
• Deliver Club Presentations consistently and accurately; be an active and punctual participant in all presentations and trainings, keep presentation materials current, and continuously develop presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments as necessary and follow AVC best practices when presenting to guests.
• Build rapport and establish trust with guests; discover guests’ needs through strategic questions and customise presentations accordingly.
• Explain the features, advantages, and benefits of becoming a Club Points Owner and suggest appropriate Club Points Ownership Tiers to suit guests’ vacation needs.
• Have a working understanding of financing options and details involved in Club Points Ownership to answer questions regarding servicing, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with respect and courtesy to ensure high levels of satisfaction, and represent the company ethically and professionally.
• Support company marketing strategies, set and review performance goals weekly/monthly/YTD, and adhere to New Owner quality assurance and follow-up procedures.
• Respect and interact with colleagues to maintain a one-team ethos; assist in development and mentoring of other VCs as requested.
• Maintain awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Additional Information

• Key Performance Indicators: achieve required targets, attain high internal and external guest satisfaction, conduct professional presentations, and perform as an active and engaged team member.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.

Qualifications

• Positive and enthusiastic attitude.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player; ability to multi-task.
• Problem-solving and negotiating abilities.
• Must be willing to work weekends or holidays if the need arises.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable, though not essential.