Appointment Setter

About the Company

eCoachManager (ecoachmanager.com) and Don't Travel Empty (donttravelempty.com) are SaaS providers serving the coach and bus transport industry across the UK, Ireland, Europe, and Australia. Our integrated platform covers operator CRM, bookings management, route optimisation, empty-leg journey reduction, and a newly launched vehicle maintenance compliance system. We are a growing international business with offices in the UK, Thailand, and Australia. This role is based in our Jomtien, Thailand office.

About the Role

This is a high-volume outbound telephone role. Contact coach and bus hire operators across the UK, Ireland, Europe, Australia and North America, qualify their interest, and book confirmed product demonstration appointments for our UK-based sales team. You will work from a call script and the Jomtien office. Success is measured by qualified appointments delivered.

Responsibilities

• Make 30–50 answered outbound calls per day to coach and bus operators around the world.
• Work from the Jomtien office in Thailand on variable shifts to suit campaigns.
• Work from a structured call script, adapting naturally while staying on message.
• Qualify prospects against defined criteria before booking a demonstration appointment.
• Book confirmed demo appointments into the calendar of Sales Executives.
• Maintain accurate call notes and records in the CRM system after every interaction.
• Build familiarity with the product set and core value proposition to handle basic objections.
• Flag market intelligence — competitor mentions, pricing objections, and common pain points.

What This Role Is Not

• You will not be conducting software demonstrations.
• You will not be negotiating contracts or closing deals.
• You will not be managing accounts or providing customer support.

Qualifications

Essential

• Bachelor's Degree (required for BoI Visa processing).
• Minimum 5 years of work experience.
• Proven experience in outbound telephone sales or cold calling — demonstrable, not incidental.
• Comfortable making 50+ calls per day without losing energy or professionalism.
• Excellent spoken and written English — you will be calling English-speaking businesses and must be clearly understood.
• Resilience and a positive attitude; ability to reset quickly between calls.
• Must be available to work variable shifts in accordance with campaigns (3 main shifts THAI time: AUS 6:00–14:30; UK 15:00–23:30; NA 21:00–05:30).
• Basic computer literacy — CRM data entry, calendar management, email.
• Self-motivated and target-driven; able to work independently within a structured framework.

Preferred (not essential)

• Experience calling into the Australian, UK or Irish market specifically.
• Familiarity with CRM tools (any platform).
• Prior exposure to SaaS, technology, or transport/fleet products.
• Prior experience in Bus & Coach Hire industry.

Benefits

• Base salary: THB 35,000 per month.
• Commission: THB 1,000 per qualified appointment completed (qualification: prospect attends the demo and meets basic operator criteria).
• Full Thai work permit provided and sponsored by the company.
• On-the-job training provided.
• Office location: Jomtien, Thailand. Schedule confirmed at offer stage.

How to Apply

Send your CV and a brief covering note (no more than one page) to: derekc@ecoachmanager.com
In your covering note, tell us specifically: what outbound calling role you have held, roughly how many calls per day you were making, and what your appointment or conversion targets were. Applications without this information will not be progressed.