Customer Support - Automotive Manufacturing (MSFT)

Your Contribution

You will support customer service operations and ensure seamless order fulfillment for both domestic and overseas customers by coordinating with customers, internal teams, and logistics partners.

• Manage customer orders, forecasts, and demand planning data through SAP/ERP systems.
• Coordinate daily, monthly, and annual order schedules, shipment plans, and delivery timelines with customers and internal stakeholders.
• Prepare and maintain sales and shipping documentation, including delivery orders, invoices, and related records.
• Handle customer inquiries, complaints, claims, and follow-up actions while ensuring timely communication and resolution.
• Build and maintain strong customer relationships through effective communication, meetings, and collaboration activities.
• Support logistics coordination, transportation vendor management, and compliance with quality standards such as IATF 16949 and ISO requirements.

Your Experience & Qualifications

• Bachelor's Degree in Business Administration, Engineering, Marketing, Logistics, or a related field.
• Minimum 2 years of experience in Customer Service, Sales Coordination, Order Management, Supply Chain, or related functions, preferably within the automotive or electronics industry.
• Strong knowledge of forecast analysis, order management, quotation preparation, and customer service processes.
• Proficient in SAP/ERP systems, Advanced Microsoft Excel, PowerPoint, and other business applications; experience with Power BI is an advantage.
• Native Thai speaker with good command of English and strong communication, presentation, and coordination skills.
• Strong customer service mindset with demonstrated problem-solving, conflict resolution, attention to detail, teamwork, and time management skills.
• Experience working with automotive OEM customers, particularly Toyota, will be highly preferred.
• Willingness to work on-site at MAHLE Siam Filter Systems Co., Ltd. – Kingkaew 33, Samut Prakan.

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be a screening call followed by Personal Interview(s).