Content Moderator- Khmer Speaking (Based in Malaysia)

About the Role

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and be an effective advocate for our community.
• Investigate and resolve issues reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve support for our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site and review reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions; recognize trends and patterns and escalate issues outside company policy to the global team.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required interpersonal skills:

• Passionate about communication and interacting with people; able to receive continuous feedback and work in a fast-paced environment.
• Positive attitude, willingness to learn, good reasoning and analytical skills, critical thinking and a proactive attitude.
• Strong interpersonal skills, verbal and written communication skills, and empathy.

Technical Skills

• Minimum typing speed of 40 wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

Additional Information

Khmer-speaking role based in Malaysia.

(May perform other duties as requested that may not be specifically addressed in this document.)