Coordinator, MPC - TH

About the Role

The primary responsibility of the Representative, Member Business Practices and Compliance (MPC) is to manage and represent the Thailand MPC department, guiding Distributor organizations to conform to the Corporation's rules for Distributor conduct. The role ensures Distributor Policies are protected and implemented, manages MPC workflow, and helps resolve issues arising in Distributor relationships.

Responsibilities

• Manage and represent the Thailand MPC department to ensure Distributors understand and follow company rules.
• Manage workflow of the MPC department to ensure efficient and effective operations and resolution of Distributor issues related to MPC.
• Research and investigate complaints or suspicious business practices; communicate with Distributors; collect and analyze information; make recommendations to resolve issues.
• Review Lifetime Volume to verify qualifications are valid and not a result of volume manipulation; assess whether qualifications should be approved or denied.
• Strive to complete MPC files within target timelines and handle complaints/inquiries regarding non-compliant practices from Distributors and internal departments.
• Provide coaching to correct Distributor wrongful business practices through case handling.
• Deliver on-the-job training, mentoring, and guidance to newcomers via materials and online/offline training to ensure proper handling of MPC tasks.
• Collaborate with cross-functional team members and report escalated issues to the MPC Supervisor to ensure consistent application of rules in Thailand.
• Perform ad hoc tasks as requested by the MPC Supervisor or Head of Department.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years of relevant experience.
• Strong customer orientation and customer service experience; experience in an MLM company is a plus.
• Fluent English capabilities, especially in reading and writing. Good verbal and written communication skills in Vietnamese.
• Good administrative skills and hands-on computer skills; able to use Windows and MS Office package software.
• Ability to organize workload, solve problems, and carry out responsibilities with minimal supervision.
• Excellent organizational, interpersonal and communication skills; self-motivated, attentive to details and follow-up; able to work under deadline pressure while maintaining a positive professional attitude.
• Must be able to see, hear, speak and write clearly to communicate with employees and/or customers. Manual dexterity required.

Additional Information

• Team dynamics: Interacts with all levels throughout the organization, including staff, Distributors, customers and vendors.
• Leadership and supervisory responsibilities: N/A.