Senior Technical Support Engineer

About the Role

As a Senior Technical Support professional, your day centers around solving complex, high-impact technical challenges that ensure uninterrupted customer operations. You will lead investigations into critical product issues, act as a senior escalation point across the APAC region, and contribute to knowledge sharing and process improvements while mentoring junior engineers.

Responsibilities

• Lead the diagnosis and resolution of complex, high-severity product issues to minimize customer disruption
• Serve as the senior escalation point for challenging technical cases across the Asia Pacific region
• Collaborate with R&D and engineering teams to identify root causes and implement long-term product improvements
• Develop and maintain technical documentation, knowledge base articles, and service bulletins to strengthen support efficiency
• Analyze support case trends to drive data-informed improvements in product performance and support workflows
• Mentor and coach junior engineers, fostering technical growth and strengthening overall team capability

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field) with solid understanding of systems, troubleshooting, and quality processes
• Proven experience (5–8 years) in technical support, field service, or systems engineering within high-tech environments
• Strong analytical mindset with a passion for solving complex technical problems independently and systematically
• Ability to influence and collaborate across teams while communicating complex technical concepts effectively
• Demonstrated commitment to knowledge sharing, continuous improvement, and operational excellence
• Experience mentoring or coaching others, with a genuine interest in developing team capability

About the Team

Our Gas Services division offers low-emission power generation through service and decarbonization, covering gas turbines, steam turbines and generators. The team focuses on decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

About the Company

Siemens Energy develops energy systems to meet global demand reliably and sustainably. With around 100,000 employees in more than 90 countries, the company focuses on technologies that drive the energy transition and support low- or zero-emission power generation.

Benefits

• Opportunities to work with people from diverse backgrounds
• Being at the forefront of technological development
• Readily available learning platform to support professional development
• Hybrid working arrangement

Additional Information

Siemens Energy is committed to diversity and inclusion across nationality, gender, age, religion, identity, and disability.