Customs Brokerage Manager

About the Company

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

This position is in the Seafreight department stationed at Laem Chabang Office, working as a leader in the Thailand Customs Brokerage Team, with a reporting line to the Head of Department.

Responsibilities

• Lead the company's Customs Specialist and Consultancy efforts, including verifying master files, providing HS Code classification advice, managing customs privileges and regulations, handling new product imports, and obtaining Customs Advance Rulings.
• Oversee Customs Registration and Certifications, such as extending Customs AEO status, managing Free Zone registrations, and registering with any required government sectors.
• Conduct internal audits to ensure full compliance with customs formalities, provide training and guidance to customs personnel, and ensure 100% compliance with all relevant government departments.
• Coordinate with government agencies, including the Customs Department and other relevant authorities.
• Manage the customs team in all locations, resolve operational issues with customers, and ensure customs formalities maximize benefits in accordance with regulations.
• Monitor the clearance process and ensure KPI targets are met.
• Transfer knowledge to the customs team on areas needing improvement and provide guidance on preventative actions.
• Handle customs disputes, legal escalations, and complex issues with customs authorities; ensure all customs inquiries from internal and external customers are responded to promptly.
• Participate in joint sales calls with Sales, KAM, or Product teams as needed and perform a 100% check on any new or ad hoc customs entry before submission; serve as a backup for the second check of entries if Customer Service is unavailable.
• Handle other tasks as assigned by Head of Seafreight – Thailand.

Qualifications

• Minimum 10 years of relevant industry experience, with a strong background in freight forwarding.
• Minimum 5 years of team management experience.
• Holding Active Customs Specialist Certification (AEO License).
• Comprehensive knowledge of airfreight and seafreight customs processes and related documentation.
• Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions.
• Willingness to travel across provinces to meet with Customs Officers and customers as required.
• Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders.
• Proficiency in English is advantageous.

Benefits

• A strong Team Spirit and a lot of fun together.
• A safe, multi-cultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values in our corporate culture.