Agent-Air Export Customer Service

About the Company

“We’re not in the shipping business; we’re in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 346 locations worldwide
• Fortune 500
• Globally unified systems

Responsibilities

• Take orders and make freight and document pick-up arrangements
• Distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team
• Review, check and verify air export documents as provided by shippers
• Strictly follow export-handling procedures as established by the management
• Perform daily customer service operations, including order receiving, order follow-ups, report preparation and customer retention activities
• Track shipments and advise local or overseas customers and offices on any discrepancies
• Communicate with overseas offices, local vendors and customers on shipment inquiries and handle customers’ complaints
• Handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL
• Take up additional assignments as required to meet company needs

Qualifications

• University graduate, preferably with minimum 1 year's relevant experience
• Be able to work under pressure and in time frame
• Good communication in English
• Chinese speaking is preferable
• Well-versed in MS Office

Benefits

• Paid Vacation, Holiday
• Group Medical & Life & Accident Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Additional Information

Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.

All your information will be kept confidential according to EEO guidelines.