Delivery Network Manager (Exams) - CB Support
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
This role leads the technical delivery of computer-based exams across multiple countries, ensuring systems and infrastructure are compliant. It provides first-line IT support, manages escalations, and improves technical processes to protect the candidate experience.
รายละเอียดงาน
Role purpose:
Reporting to the Senior Delivery Network Manager (CB Support), the role leads end-to-end technical delivery of computer-based (CB) exams across multiple countries. It ensures systems, devices, venues, infrastructure, and delivery partners are ready and compliant.
Working with Exams Delivery, IT partners, and venue technicians, the role provides first-line technical support and manages escalations before, during, and after tests. It ensures standard operating procedure (SOP) adoption, monitors key performance indicators (KPIs), resolves recurring issues, and improves technical support to protect the candidate experience. Occasional travel and out-of-hours or weekend work may be required.
Main accountabilities:
Service Delivery
- Provide remote and on-site first-line IT support for CB exams, including venue setup, system checks, test-day incident handling, and post-test tasks.
- Ensure exam systems, devices, and connectivity are compliant and test-ready.
- Support CB product rollouts, monitor technical performance, analyse incidents, and train venue staff on CB systems and procedures.
Customer Experience
- Act as the first escalation point for test-day technical issues, resolving them promptly to minimise impact on candidates.
- Monitor technical KPIs and improve the stability of CB delivery.
Leadership & Management
- Coordinate IT support and allocate resources across assigned countries.
- Collaborate with operations, IT partners, vendors, and venue technicians.
- Promote knowledge sharing and continuous improvement.
Qualification and Experience:
Qualification/Education
- Degree or equivalent experience
- Lean Six Sigma qualification (desirable)
Work Experience
Essentials
- Excellent computer skills, solid knowledge of hardware, software, network
- Understanding and experience of risk and compliance management
- Have experiences in support end-user to resolve technical issues.
Desirables
- Experience of supporting on delivery of computer-based exams
- Troubleshooting experiences of hardware, software and network devices.
Important information:
- Language requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
สวัสดิการที่ได้รับ
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 3-5 ปี
- การศึกษา
- ปริญญาตรี
เกี่ยวกับบริษัท