Shop Manager

Overview

Minor Lifestyle is one of Thailand's leading lifestyle retail and distribution companies, with more than 200 points of sale nationwide. We represent a carefully curated portfolio of internationally recognized brands across fashion, home and lifestyle - including Anello, Charles & Keith, Sunnies, Crash Baggage, Zwilling J.A. Henckels, Villeroy & Boch, Joseph Joseph and Minor Smart Kids. We're also expanding into new territory. Through a joint venture with Pop Mart - the globally renowned collectible toy and art figure brand - Minor Lifestyle is growing beyond traditional retail into the collectibles and entertainment space, connecting consumers with the products and brands that define contemporary culture. For people who are passionate about retail, brands and the ever-evolving world of lifestyle, Minor Lifestyle offers a stimulating environment where trends meet commerce and where the business is genuinely committed to staying ahead of both.

Responsibilities

• Responsible for overall store management, ensuring sales, customer service, teamwork, stock, and store image meet brand standards and targets.
• Manage sales and drive the team to achieve business goals, including monitoring and analyzing sales results to adapt store strategies.
• Oversee and elevate customer service standards (Customer Experience) to align with the brand image, and handle complaints appropriately.
• Manage and develop the store team, including scheduling, training, performance tracking, and motivating them.
• Control and manage stock accurately, sufficiently, and minimize loss, including inventory checks and coordination with relevant departments.
• Oversee store tidiness, product arrangement, and overall image to meet brand Visual Merchandising standards.
• Coordinate with the central team and support company sales promotion activities or campaigns.

Qualifications

• Education: M.6 / Voc. Cert. or higher
• Experience in Retail / Fashion / Lifestyle or store management will be given special consideration.
• Strong leadership skills and ability to manage a team effectively.
• Proficiency in sales and customer service.
• Highly responsible and able to work under pressure.
• Able to work in shifts, including Saturdays-Sundays and public holidays.
• Ability to communicate in English will be given special consideration.